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Care & Warranty

Please select your product's manufacturer from the list below. This will open a new browser window and display that manufacturer's care and warranty information.

Benchcraft
Cast Classics
Casual Creations
Dayva
Ebel
Gloster
Hanamint
Homecrest
Kessler
Kettler
Kingsley Bate
Lane Venture
Mallin
Meadowcraft
Natural Elements by Benchcraft
O.W. Lee

Outdoor Lifestyle
Poly-Wood
Prestige
Seaside Casual
Suncoast
Telescope
Three Coins
Treasure Garden
Trica
Tropitone
Uwharrie
Whitecraft
Woodard
Woodard-Landgrave

To submit a warranty claim directly to Casual Furniture World, Click Here.

Free Shipping!

Casual Furniture World is pleased to offer you FREE SHIPPING for all $100.00+ orders placed online* that are shipping to the lower 48 states.
*An online order consists of an order purchased and paid for via our online shopping cart. We will be more than glad to offer assistance and order processing on certain products over the phone.

Lowest Price Guarantee!

We guarantee the lowest price on all products we sell; if you can find a lower price, on exact merchandise, terms and conditions, - we'll match it, plus 15% of the difference!

Why the "exact merchandise, terms and conditions"? We'll... put quite simply there are a lot of people out there who will low ball you a price upfront just to slap a hefty shipping charge on at the end. We try to keep things simple and upfront.

Return Policies

We stand behind all the products we sell, plain and simple. If you, for any reason at all, are unhappy with your product please contact us within 10 days so that we may help you with a return.

Please contact us for an RA (Return Authorization) number. Shipments arriving to our docks without an RA number will be refused. Return freight and shipping charges are generally the responsibility of the customer. Unfortunately, gas appliances (logs, stoves and grills) may not be returned after use/assembly. If your product is not performing to manufacturer specifications after use, please contact us as soon as possible so that we may help you with a warranty claim.

Freight and Furniture Shipments

Large freight and furniture shipments require the use of freight carriers. You should expect a call from the freight carrier a few days before your products arrives to set a delivery appointment. It is very important that the homeowner or responsible adult be at the home for delivery. Inspect all packaging very carefully. Should you note any damages to the packaging, you must note these damages on the bill of lading that you will be required to sign. We encourage you to go even one step further and open any damaged items to inspect and note any damages to the actual furniture. Doing so ensures that we will be able to get you a replacement product ASAP. Curb side delivery includes the freight carrier delivering your shipment to the end of the driveway. It does not include in-home delivery, set up, or removal of packaging material.

Curb Side Delivery - Curb side delivery includes the freight carrier delivering your shipment to the end of the driveway. It does not include in-home delivery, set up, or removal of packaging material.

White Glove Delivery - White glove delivery includes in home delivery, set up and assembly of furniture, and removal of packaging. Should any damages be noted by the delivery crew, you must note this on the delivery ticket.

Warranty Claims

To submit a warranty claim directly to Casual Furniture World, Click Here.