Gensun is a family owned company with headquarters in Ontario, California. At its outset Gensun set the goal of being the best in producing cast aluminum furniture.
Gensun Warranty Information
Most of our competitors offer a 5-year residential warranty. At Gensun, we have enough confidence in the quality of our furniture to offer a 15-year residential warranty on the structure of our furniture. This allows our customers to purchase Gensun furniture with the confidence that it will last for more than a decade of everyday use.
Product CoverageGensun warrants to the original purchaser that the furniture is free from defects in material and workmanship. The furniture frame warranty lasts for a period of fifteen (15) years from the date of original purchase. The furniture powder coat finish warranty lasts for a period of three (3) years from the date of original purchase.
Please note and understand that hand-applied finishes are unique, therefore fading and wearing of these finishes are not covered in this warranty. The fabrics, cushionfill materials, stone tabletops, and other furniture accessories and parts warranty lasts for a period of one (1) year from the date of original purchase date. Wicker products are warranted against manufacturer’s defect for (3) years from original purchase date.
Gensun will pay the freight/shipping costs of replaced product in North America for one (1) year from the date of original purchase.