Warranty Information

Warranty Information

Many of our vendors are backed by a manufacturer’s warranty. Please contact your sales associate or our warranty department to request more information or a copy of a manufacturer’s warranty. All warranty claims must be accompanied by an ORIGINAL sales receipt and photographs.

Submit Warranty Claim


Casual Furniture World Warranty

The following vendors are protected with the following warranty, provided by Casual Furniture World. This list may be modified at any time, with or without notice.
  • HAI
  • Gathercraft
  • Woodard (limited collections)
  • Lloyd Flanders (limited collections)
5 year frame structure.
Wrought iron and aluminum products are protected against structural failure such as broken tubes or welds for a period of 5 years from the original date of purchase.
3 year wicker weave/paint finish
Wicker weaves and paint finishes are protected against unraveling, failure, cracking, peeling and blistering for a period of 3 years from the original date of purchase
1 year fabric
Cushions and fabrics are covered against seam failure and/or defect for a period of 1 year from the original date of purchase.
What is not covered?
This warranty does not cover: failures caused by misuse, abuse, neglect, human error (such as cuts or stains) failure to provide reasonable care, acts of nature (including freeze damage), acts of God, owners modifications, stains or damage caused by chemicals or cleaners, freight damage, broken glass, moving pieces (such as glides or spring plates) and items subject to normal wear and tear (such as foot glides and bumpers). This warranty does not cover minor variations of color or texture in original and/or replacement product.
Additional Warranty Information
Casual Furniture World will attempt to repair or replace a defective piece of merchandise with an exact replacement. If an exact replacement is not available, Casual Furniture World will attempt to replace with a similar piece or offer a store credit for the original purchase price of the defective piece. All warranty claims must be submitted online at www.casualfurnitureworld.com/warranty Any freight charges for replacement product, after 1 year from the date of purchase, will be the responsibility of the consumer.

Warranty Claims

To submit a warranty claim directly to Casual Furniture World,

Submit Warranty Claim