Casual Furniture World Reviews


Google Rating
Based on 178 reviews
Casual Furniture World Reviews 1

Want to learn more about what it’s like to experience Casual Furniture World?
Check out reviews from customers we’ve serviced over the years, and see what they think of our furniture collections!

Learn about the Casual Furniture World Experience

Google Rating
Based on 178 reviews
Casual Furniture World Reviews 1
Excellent buying experience. The cushions we ordered were not going to be ready for a long time in the color we chose, so they lent us a set in a different color until ours were ready.We broke the glass of the table the night before a party we were throwing, and they gave us a replacement under warranty ON THE SPOT. I'm not even sure that glass is covered under warranty, especially when you drop it furniture and shatter it. That's what I call good customer service.
Adam C.
15:01 02 Aug 20
What a great store!
Joseph B.
16:56 19 Jul 20
Very open and friendly. The shop has a wonderful variety of outdoor furniture.
Anne M.
18:14 06 Jul 20
Beautiful furniture. But expensive.
Phyllis D.
20:16 03 Jul 20
Visited many stores in the area but we could not find what we liked until we met Susan @ Casual Furniture World, great selection and friendly, knowledgeable and experienced help. Choice made and we are completely satisfied with our purchase. Thanks Susan you are the best!!!
sady D.
19:40 03 Jul 20
Great experience. Knowledgeable staff and great customer service. Very Satisfied
Charles W.
16:48 29 Jun 20
They have really really nice furniture and grills. My only problem is their high prices. I could never afford anything in this place and I feel like I could find everything in there exponentially cheaper somewhere else. But all in all, if you don't have a budget, this place really has some great pieces.
Ashley H.
20:00 24 Jun 20
Outstanding service and selection. If you're looking for pretty much anything related to outdoor living, those guys have what you need. Couldn't be happier with my dealings with them; I highly recommend them.
Stefan L.
22:02 14 Jun 20
We have shopped there several times this year. Susan has been an absolute joy to work with. She helped guide us the direction that made our purchase right for us. We're very happy with the product and service provided. Highly recommend Casual Furniture World!
Dick K.
23:41 30 May 20
Great place to do business! They have all the outdoor furnishing and styles from the best manufacturers. Not to mention a huge selection of grills and smokers. The staff are very knowledgeable and stand by their products. I would recommend Casual Furniture Company to anyone.
Lee B.
18:24 20 May 20
Great experience! Made purchasing a pleasure.
Peg M.
14:26 14 May 20
First cook on my new Kamado Joe. This thing is a beast. Flavor was great and tenderness was surprisingly good for my rookie attempt. The temperature consistently was key. Once you get your vents dialed in, you can be sure the KJ will hold your target temp. Highly recommend this grill AND KJs Big Block Lump Charcoal. Many other charcoal options out there, but this stuff is BIG, lights very fast, and LASTS. Casual Furniture World was there to help me with ALL my questions before AND after my purchase. THANK YOU CFW!!
Michael A.
16:38 23 Apr 20
Josh & Jim were awesome to work with. They made buying a new GMG grill super easy, & delivered it right to me. Great pricing and even better service. Thanks so much guys!
Greg M.
02:18 17 Apr 20
We were invited to a special sale where new products were highlighted and some stock was significantly discounted. We found a 5 piece porch furniture ensemble at half off. It was a great buy, high quality and in the right style for our needs. We took it home the day we bought it.
Ben W.
17:05 10 Mar 20
My wife and I were updating our circa '70's fireplace and running into complications at every step. We consulted several businesses about replacing our brass fireplace screen and were told it couldn't be done. The professional that installed our gas logs suggested Casual Furniture World to help us problem solve our dilemma. We visited Casual Furniture World and spoke to Jim S. He was friendly, professional and recommended ZC ReFace with Stoll Industries. Essentially, you can customize a fireplace screen that fits directly over an existing fireplace held together with rare earth magnets. There are endless options for the screen from steel to iron, a variety of finishes and louver designs. Jim solved our problem and was helpful and responsive at every step of the way. We couldn't have been happier. I highly recommend Casual Furniture World for your fireplace needs, and be sure to ask for Jim S!
Gary T.
20:55 23 Feb 20
Gorgeous furniture!
R F.
03:11 22 Feb 20
We had a great experience shopping at Casual Furniture World! Shari was very helpful and there was zero pressure selling. We purchased beautiful Berlin Garden Adirondack Chairs in Driftwood Gray and White. We couldn't be happier with the purchase. Will definitely be returning.(As you can see the chairs are beautiful! The patio and yard are still under construction.)
Jeff J.
02:58 13 Feb 20
This place has it all! Selection. Design. Quality. And out sales rep Cole was very helpful.
Jon D.
22:57 07 Feb 20
Wonderful service and quality furniture at great prices. Highly recommend. 🙂
23:30 16 Jan 20
Great product, excellent customer service, quick delivery. We are a very satisfied customer.
Alan H.
15:58 08 Jan 20
We purchased new gas logs and were delighted with everyone with whom we interacted. Installation also went very well.
William D.
23:05 05 Dec 19
Very helpful in ordering parts for my fireplace insert and there showroom was amazing, filled with outdoor furniture and accessories, everything needed for that perfect patio or around the pool.
Robert K.
13:44 14 Nov 19
Recently purchased a Stoll Industries Heat Champion from Ken at the Winston location. Ken made sure we were completely satisfied from the time he personally came out to make measurements until the final install was completed. My wife and I are extremely happy with the product and service we received. Thanks Ken!
Loflin T.
14:59 06 Nov 19
Betsy is a pleasure to work with. She is attentive and very detailed. We have been pleased with the purchases for our apartment communities. The customer service and product quality is outstanding.
Susan P.
13:40 31 Oct 19
I have found Betsy at Casual Furniture World to be extremely responsive when asked for quotes and following through to make sure orders are delivered on time and correct.
Michele L.
19:13 30 Oct 19
Very nice place and sales folks are extremely helpful and knowledgeable.
Shari Tron P.
21:28 26 Oct 19
In the last two years we have purchased two sets of outdoor patio furniture and worked very closely with Shari. She was extremely knowledgeable and helped us through the entire process. Her recommendations and attention to detail were the primary reasons we chose to purchase from Casual Furniture World. We will definitely return to the store in the future as the need arises.
Philip A.
14:06 24 Oct 19
I recently bought some Polywood bar-hieght chairs and a side table of the same height. After sitting in the chair in the store, nothing else would suit me! Susan gave me a quote that day. I thought it over and then placed my order over the phone. I gave her a date for which I would be in town. They ordered the chairs and had them assembled, ready for me to pick up on that date. Everyone I spoke with was very attentive and pleasant. I love sitting in my new balcony chairs, and I definitely recommend their friendly and helpful service!
Kitty D.
21:42 17 Oct 19
Great Store with Friendly Staff
A R.
20:24 16 Oct 19
Casual Furniture World couldn't have been any easier to deal with. They stored our purchase until our house was finished.being built at no charge. When it was finished they delivered it and set it up. We could not be more pleased with the quality and comfort of our new outdoor furniture.
Nancy C.
03:52 16 Oct 19
We are delighted with our purchase of patio furniture from Casual Furniture World (CFW). The products are high quality and you can expect good guidance from the knowledgeable, friendly and professional sales staff to help in making your selections. Great prices add much value to your purchase. Delivery was smooth and on time. Not only does the furniture look gorgeous in our space but it's also VERY comfortable. Shari assisted us throughout the process and she continues to assist us even after the sale when we have further questions or needs. She is wonderful to work with and we highly recommend this store.
Diana S.
22:37 15 Oct 19
This is a store that I return to time after time. They never disappoint. Quality of outdoor furniture is excellent and prices are competitive. They stand behind their products and the staff is always knowledgeable and accommodating. A great locally owned business.
Catherine L.
22:09 15 Oct 19
We recently purchased new outdoor living furniture, as well as a new table and chairs. The entire process from selection to purchase to delivery was seamless! Becky was wonderful to work with - always very helpful and responsive!
Lisa C.
20:22 15 Oct 19
HIGHLY recommend these people! Great selection and high quality products that last! Customer service is excellent. The ONLY place to go for patio furniture!
Pat R.
18:12 15 Oct 19
I needed a patio set for my beach house due to an impending visit from my UK cousins and I had left it too late for most stores to deliver, however my sales rep Betsy Spencer was great in researching her inventory and putting a great package together. The product arrived as promised and all assembled and delivered to the third floor of my beach house on a very hot and humid day by a professional delivery team who arranged it all and removed any packaging material. I recommend Casual Furniture World !
Michael K.
15:43 15 Oct 19
Awesome experience with knowledgeable staff! This is high quality furniture that will stand up to the elements for years to come!
Jill D.
21:51 14 Oct 19
Becky was extremely helpful. She was prompt in answering my emails and calls and followed through on all the questions I had. She also made sure I had swatches of the colors we were considering for cushions. We are very satisfied with our outdoor furniture--a love seat, a chair, two rockers, an end table, and two porch swings.
Terri B.
17:24 14 Oct 19
Started buying furniture for our new patio with another local patio store...Decided i should price around a little on the second purchase..Patio Furniture World was MUCH cheaper on the exact same table and chairs....Shari and David have been a pleasure to work with..Best place around to purchase patio furniture!!
Jimmy F.
23:07 10 Oct 19
I have ordered from CFW several times. Their products are wonderful - sturdy and beautiful and comfortable. I've dealt with Becky every time. She is very knowledgeable, competent, and helpful. I ask for her every time and will continue shopping here because of the great products and excellent customer service.
Cameron G.
16:24 09 Oct 19
We bought outdoor furniture at Casual Furniture World 13 years ago, and it is in great shape. We are still using it today. So, when we expanded our deck space, naturally we went back. We were out of town when the furniture delivered, and Ken arranged for everything to take place without any problems. When we returned home, our new furniture was in place and perfect! Thank you Casual Furniture World.
Sharon L.
15:06 09 Oct 19
The quality of furniture is next to none. And Ken Smith is an awesome sales rep to work with!
Justin T.
16:42 08 Oct 19
We have used Casual Furniture for several years, and always have a great experience & great quality products .
Hampton M.
12:20 08 Oct 19
We really like our sunroom furniture. Thanks Betsy!
Cerene S.
17:31 07 Oct 19
Casual Furniture World has the most beautiful and durable furniture for your outdoor setting. I have been shopping there for 30 years and have never been disappointed with my product or service. I still have the first set of furniture I bought there 30 years ago. Their furniture s a lifetime investment and is timeless in style. Also, the customer service4 is excellent.
Kathy B.
16:01 07 Oct 19
We ordered some pool furniture back during the summer from Betsy at Casual Furniture World. The process was super smooth and our furniture came in no time at all! Would definitely recommend them to anyone looking!
Four Seasons Town H.
15:47 07 Oct 19
Wonderful furniture choices and very attentive customer service. Great shop!
Trish S.
17:21 06 Oct 19
Got a patio set and a grill from here. They have a knowledgeable staff that is able to educate you on product details that make the products they offer stand out from not only other brands, but even within the quality tiers of a particular manufacturer.
Stephen D.
16:21 06 Oct 19
We had a patio set re-upholstered and converted our fireplace to gas logs. The staff at Casual Furniture World were very helpful and and very attentive to our needs. Everything was completed as promised and on time. We are very happy with our beautiful newly upholstered furniture and can’t wait to fire-up the new logs!!
Ron H.
22:00 05 Oct 19
I looked online and at the big box stores for porch and patio furniture. They all looked like they’d fall apart in a year! So I headed to Casual Furniture where Ken helped me several times as I was trying to make up my mind. He was so helpful (and patient!). We found just what I needed and he even helped me get financing. Their delivery service is great too, so it was an A+ experience. Thanks Ken!!
Emmelle B.
21:55 05 Oct 19
Nice selection and lots of different price points. Very helpful staff and tons of customization options. Highly recommend!
Lindsay W.
16:54 05 Oct 19
I made a purchase about a year ago and was always treated with respect. The owners always did what ever necessary to provide the product and service that was possible and what I needed. I would highly recommend and would use again.
David E.
15:55 05 Oct 19
Excellent service excellent products
Patsy L.
15:28 05 Oct 19
Great experience, purchased dining set, large sectional and lounge chairs and very pleased with the product. Customer service was great and Shari was wonderful to work with, highly recommend!
Kim D.
11:16 05 Oct 19
Bridget was extremely helpful in our backyard remodel. CFW has a very good variety in their showroom, and their prices are competitive (meaning equal, or less) with any online supplier. Thanks for all your help!
Jeff K.
15:38 04 Oct 19
This was our second purchase and received excellent service from Shari who is very experienced with products and recommendations. I highly recommend Casual Furniture in Myrtle Beach, SC.
David L.
15:21 04 Oct 19
Beautiful furniture, outstanding staff and easy and great white glove delivery; they were very patient with a few changes!I would highly recommend!
Karen P.
17:34 03 Oct 19
Enjoy going to Casual Furniture World to see what they have to offer. They have a great selection of outdoor furniture and always have something new when we go. David helped us purchase our outdoor furniture. He is very friendly and enjoyed working with him.
Justin C.
00:53 03 Oct 19
Our experience at Casual Furniture World was excellent from beginning to end! Susan was extremely knowledgeable and a true pleasure to work with. We highly recommend it.
Anne M.
20:32 01 Oct 19
Susan was excellent to work with and provided all the information we needed to buy a beautiful casual living set. We love what we purchased and very happy with our experience.
John T.
19:38 01 Oct 19
Great selection with so many of the products on the floor. I was able to mix and match product lines and was able to make sure all my pieces coordinated. Customer service was outstanding. Shari was extremely helpful throughout the whole process!
Jennifer I.
17:30 01 Oct 19
The staff is awesome and the furniture is just as awesome as the staff ..... This is the place to get all your outdoor furniture and other accessories
Timothy H.
12:45 29 Sep 19
David and Shari are a pleasure to work with!!
Kenneth R.
12:08 29 Sep 19
We purchased an outdoor table for 6, chairs and an umbrella for our deck and are incredibly happy with the purchase and service. We spent a long time at the showroom picking out what we wanted down to the metal color, chair seat color and umbrella fabric. The sales people were so helpful and friendly. We had followup to confirm our purchase and then great communication while we waited for the furniture to come arrive. The delivery staff did a phenomenal job of setting everything up on our deck when we were not home and carting the packaging away. We would highly recommend Casual World Furniture for the selection and service.
Stella B.
22:20 28 Sep 19
We worked with Susan to purchase deck and porch furniture for our new home in OIB. She was great to work with and kept us informed throughout the order and delivery process. We are very pleased with the outcome and love the Berlin Gardens and Telescope Casual furniture.
Carol ter W.
14:23 28 Sep 19
They’ve been awesome to work with and stand behind everything they sell!!!
Derek B.
16:14 27 Sep 19
Outstanding selection of quality outdoor furniture, accessories and fabrics. Extremely friendly and knowledgeable sales staff. We have been back on numerous occasions, and Susan has been a tremendous help in making our outdoor space a magical place to relax and enjoy our backyard! We would highly recommend Casual Furniture World for anyone who wants something specific to their own taste and budget.
Nance M.
14:35 27 Sep 19
Casual Furniture World has been the best experience we have had with outdoor furniture. Susan was a joy to work with. She was very helpful-she spent a lot of time with us ensuring that we found what we were looking for and that we were happy with our pieces. We are very pleased with our furniture- it looks awesome on our pool deck, fire pit area and our patio. All of our family and friends that come to our back yard comment on how nice it all looks. Thank you Susan and Casual Furniture World.
Brian S.
13:01 27 Sep 19
Love Casual Furniture world. Their products are. Ithe best. I have bought many many things from them. Top quality furniture. Best sales people around. So helpful in finding what you need. I will never go anywhere else for my outdoor furniture. I could not be happier with all i bought. I highly recommend them. 5 stars!!!!!!!!!
Delmar I.
23:57 26 Sep 19
Staff is very friendly and professional. Products are excellent quality. I am a repeat customer!
Kendra K.
20:03 26 Sep 19
The employee was very knowledgeable when it came to the products. The products are of very good quality. The service was excellent.
Leigh Anne P.
15:23 02 Jul 19
Great outdoor selection, great prices, and very helpful staff...highly recommend!
Ron L.
16:37 09 Apr 19
Great selection and quality.. Cheryl was great to work with. Highly recommend!!!
Tiffany D.
17:46 08 Apr 19
Bridget was extremely helpful in choosing a gift for a friend. Pleasant & Concise; so happened the gift was on a wish list. Thank you.
alonso J.
18:00 28 Dec 18
Best place in the area to buy quality deck furniture
James L.
15:44 08 Jul 18
Great place to buy outdoor furniture. Friendly staff and went out of their way to help accommodate delivery date and time.
F. S.
11:46 10 Jun 18
Awesome experience again. This is our second experience with this store. Thanks for setting up our outdoor area! Our last set was replaced after two years due to weather and renters. This has lasted through several seasons of renting and use and doesn’t show signs of wear. Thanks for helping us out! Highly recommend paying them a visit if you want furniture that will handle the elements down here.
Derek B.
21:20 06 Apr 18
This store maintains a nice variety of outdoor furniture. They have everything from outdoor fire pits to recycled plastic deck furniture. One of the coolest items they have a gigantic hammock holder made of heavy, durable plastic; it will last for ages. Sometimes their prices are great, sometimes they’re a bit high, it pays to shop around.
A.K. Y.
21:50 16 Jun 20
Very nice selection and Susan was very knowledgeable about the various product line they carried including the Berlin Gardens.
Sean H.
00:03 07 Jun 20
Excellent collection, wide variety of styles, helpful staff. Just a little rich for my blood.
17:31 04 Mar 20
Nice outdoor brand furniture. Friendly staff.
Randy O.
02:04 04 Mar 20
Nice store, friendly associates.
Karen Richele B.
19:40 03 Mar 20
Good store for succulent plants. Very helpful staff.
Bob T.
14:13 21 Feb 20
Great selection of outdoor and patio furniture. They have many options to fit your needs and an incredible pergola that you have to see to believe! 😎
Paul C.
14:25 22 Dec 19
Nice store, great help- girl is wonderful
Morris H.
18:33 21 Jul 19
Casual Furniture World Reviews 3

Our Customer Service Promise

At Casual Furniture World, our goal is to create an enjoyable, and exciting, shopping and design experience every time you walk through our doors. Our trained staff of sales associates and designers want to bring your outdoor space to life, whether that’s designing your space from scratch or finding additional pieces to enhance your deck or patio.

A part of our service and customer care promise? We guarantee the lowest price on all our products. If you find something at a lower price, with the same terms and conditions we will match it – plus 15% of the difference! Quality service should always come with an affordable price tag.

Lowest Price Guarantee Outdoor Furniture

Free Guide:

Free Guide:

$50 off your next purchase 

of $1000 or more.