Your 5-year accidental protection will cover listed items that are the result of a single human-caused accident. The Lifetime Guarantee protects your furniture from defects in materials and workmanship for as long as you own your furniture. This would be items such as broken welds or wide-spread paint flaking.
Most likely not. When we see a single broken wicker strand this is most often caused by misuse, abuse, or a simple accident, bump, or cut. A defect in workmanship or material with synthetic wicker (covered items) will most often result in multiple and widespread broken strands, widespread color loss or a brittle dry rot-like behavior (easily broken by hand),
Most likely not. A single, or even a few, paint chips are most often caused by misuse, abuse or normal wear and tear. This will most likely be on areas that are most often bumped such as chair legs, edges of tables etc. Your “Lifetime Guarantee” covers defects in workmanship or material. If there is a defect in workmanship or material with paint we will see widespread blistering, peeling, or massive color loss, across multiple pieces of furniture. Please note, like all man-made material outside some color loss over the course of many years is unpreventable and is completely normal. We recommend protecting all outdoor furniture with an annual application of clear, spray-on Turtle Wax.
Most likely not. Our “Lifetime Guarantee” covers the affected piece(s) of furniture only. At our sole discretion, we will either: schedule a technician to make a repair or offer a replacement. If an exact replacement cannot be made, a comparable replacement will be offered.
Please visit www.casualfurnitureworld.com/claims to make a claim.