Lifetime Members Receive:

(on all purchases from the date of membership)

    • Extended Lifetime Guarantee against manufacturer defects for as long as you own your furniture

    • 5 Year Accidental Fabric Protection

    • 1% Rewards Points

    • 10% off all gas fireplace and grill service calls

    • 10% off grill accessories

    • 10% off delivery fees

VIP Membership F.A.Q.'s

  • What is the difference in the "5 year accidental protection" and the "Lifetime Guarantee"

    Your 5-year accidental protection will cover listed items that are the result of a single human-caused accident.  The Lifetime Guarantee protects your furniture from defects in materials and workmanship for as long as you own your furniture.  This would be items such as broken welds or wide-spread paint flaking.

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  • I have a single broken wicker strand. Is this covered by the "Lifetime Guarantee"

    Most likely not.  When we see a single broken wicker strand this is most often caused by misuse, abuse, or a simple accident, bump, or cut.  A defect in workmanship or material with synthetic wicker (covered items) will most often result in multiple and widespread broken strands, widespread color loss or a brittle dry rot-like behavior (easily broken by hand),






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  • I have a chip in my paint. Is this covered by the "Lifetime Guarantee"

    Most likely not.  A single, or even a few, paint chips are most often caused by misuse, abuse or normal wear and tear.  This will most likely be on areas that are most often bumped such as chair legs, edges of tables etc.  Your “Lifetime Guarantee” covers defects in workmanship or material.  If there is a defect in workmanship or material with paint we will see widespread blistering, peeling, or massive color loss, across multiple pieces of furniture.  Please note, like all man-made material outside some color loss over the course of many years is unpreventable and is completely normal.  We recommend protecting all outdoor furniture with an annual application of clear, spray-on Turtle Wax.






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  • It has been determined that I have a valid claim. Will my entire set be replaced?

    Most likely not.  Our “Lifetime Guarantee” covers the affected piece(s) of furniture only.  At our sole discretion, we will either: schedule a technician to make a repair or offer a replacement.  If an exact replacement cannot be made, a comparable replacement will be offered.






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  • How do I make a claim?

    Please visit www.casualfurnitureworld.com/claims to make a claim.






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  • Our trial is broken down into three simple steps:

    Our white-glove service includes:

    We deliver your items right to your door (and assemble them for you!).

    If you chose to return an item, we’ll come back and pick it up.

    We will fully refund your original payment.

    Casual Furniture World’s delivery fees are nonrefundable. Currently, our pick up services to local orders only, within 25 miles of our store location, and excludes special orders.

    Yes - it’s really that simple!

    Once you’ve sampled a set for yourself, you’ll get a better idea of the look and feel of each piece over those next 30 days. We want to ensure you love your outdoor space. If something doesn’t feel right, it’s not meant to be. Just give us a call, so we can arrange a pick up time, so you won’t have to deal with all the hassles of sending it back on your own.

    Not to mention, with every 30 day trial you’ll experience our white glove delivery service, which includes installation, clean up, and if necessary, pick up. Just because something wasn’t the perfect fit, doesn’t mean you should have to stress.

    Additional Warranty Details

    Warranty Information

    Many of our vendors are backed by a manufacturer’s warranty. Please contact your sales associate or our warranty department to request more information or a copy of a manufacturer’s warranty. All warranty claims must be accompanied by an ORIGINAL sales receipt and photographs.

    Casual Furniture World Warranty

    The following vendors are protected with the following warranty, provided by Casual Furniture World. This list may be modified at any time, with or without notice.

        • HAI
        • Gathercraft
        • Woodard (limited collections)
        • Lloyd Flanders (limited collections)

    5 year frame structure.

    Wrought iron and aluminum products are protected against structural failure such as broken tubes or welds for a period of 5 years from the original date of purchase.

    3 year wicker weave/paint finish

    Wicker weaves and paint finishes are protected against unraveling, failure, cracking, peeling and blistering for a period of 3 years from the original date of purchase

    1 year fabric

    Cushions and fabrics are covered against seam failure and/or defect for a period of 1 year from the original date of purchase.

    What is not covered?

    This warranty does not cover: failures caused by misuse, abuse, neglect, human error (such as cuts or stains) failure to provide reasonable care, acts of nature (including freeze damage), acts of God, owners modifications, stains or damage caused by chemicals or cleaners, freight damage, broken glass, moving pieces (such as glides or spring plates) and items subject to normal wear and tear (such as foot glides and bumpers). This warranty does not cover minor variations of color or texture in original and/or replacement product.

    Additional Warranty Information

    Casual Furniture World will attempt to repair or replace a defective piece of merchandise with an exact replacement. If an exact replacement is not available, Casual Furniture World will attempt to replace with a similar piece or offer a store credit for the original purchase price of the defective piece. All warranty claims must be submitted online at www.casualfurnitureworld.com/warranty Any freight charges for replacement product, after 1 year from the date of purchase, will be the responsibility of the consumer.






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    Our 30 day trial applies to all of our furniture products

        • Adirondack chairs, chaise lounges, benches and more

     

        • Sofas, and sectionals – everything essential to outdoor seating

     

        • Dining sets, end tables, all of your patio dining necessities

    Visit One of Our 3 Locations

    Explore all the possibilities of your outdoor living space with our team of designers, at one of our three store locations.
    Find your location!
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