Shipping Information

Processing & Delivery Times

• In-Stock Items: Ship within 48 business hours (often next day)
• Special Orders: Allow 4-12 weeks for delivery
• Questions? Email us at jp@casualfurnitureworld.com

Free Shipping Policy

FREE shipping on orders $400+ with the following conditions:

• Applies to boxed products only
• Heavy or bulky items may incur handling fees (shown at checkout)
• Assembled items or products requiring store assembly will have additional shipping costs
• Products with special shipping requirements display a badge and "Special Order" button

Free Shipping Exclusions

• Alaska and Hawaii
• States west of the Mississippi River
• U.S. Territories
• Assembled furniture requiring white glove delivery

Delivery Methods

• Small Items: UPS or FedEx
• Large Items: Freight carrier
• Standard Delivery: Curbside (signature required for freight)
• Remote Areas: Additional fees may apply (Martha's Vineyard, etc.)

Important Delivery Information

Customer Responsibilities

• Provide accurate shipping addresses - You pay return shipping for undeliverable packages due to incorrect addresses
• Be available for freight deliveries - Freight companies will contact you to schedule delivery
• Inform us of delivery challenges at time of purchase (narrow roads, gravel driveways, etc.)

What We Cannot Control

Once your order ships, we cannot:

• Change delivery addresses
• Guarantee specific delivery dates
• Control shipping company schedules or routes

Delivery Issues

• Freight returns due to customer unavailability are subject to our standard return policy
• Authorization to leave without signature releases us from liability for delivery damage
• Remote location fees apply to all shipping types when necessary

Questions or Concerns?

Our team wants to ensure an amazing experience! While we can't control shipping companies directly, we're here to help with any shipping questions before your order ships.

Contact us at jp@casualfurnitureworld.com assistance with shipping times and options.